SAP DOWN?
Don't waste hours waiting.
We recover mission-critical SAP environments when every minute matters.
Mission Critical SAP Support
We provide rapid response and expert troubleshooting for SAP environments running On-Premise, Cloud and SAP RISE. Support available 24 hours a day, 7 days a week, including weekends and holidays. We are available whenever your business needs us.
SAP On-Premise Infrastructure
Direct intervention for bare-metal, virtualized, or private data center SAP installations experiencing hardware lockups, OS crashes, or database lock escalation.
- ✓ SAP HANA, ASE & Oracle Recovery
- ✓ High Availability Cluster Failover
- ✓ Kernel & Patch Rollbacks
SAP RISE & Private Cloud
Specialized bridge support between your internal IT and SAP RISE operations team to accelerate critical P1 incident resolution and complex cloud routing issues.
- ✓ SAP RISE Ticket Escalation
- ✓ Hyperscaler Connectivity & VPN
- ✓ BTP Integration & Cloud Gateway
24x7 365 Rapid Response SLA
Instant access to Senior SAP BASIS Principal Architects when critical business processes (Billing, Logistics, Payroll, Manufacturing) come to a complete halt.
- ✓ <15 Minutes Initial Dispatch SLA
- ✓ Nights, Weekends & Holidays
- ✓ Zero Red-Tape On-Demand Support
Technologies
Deep expertise organized by core infrastructure, database, enterprise cloud, integration, and high availability systems.
SAP BASIS
CORE ENGINECore Architecture & System Admin
Linux
OPERATING SYSTEMSUSE Enterprise & RedHat SAP Edition
Windows Server
OPERATING SYSTEMWindows Server & Hyper-V Environments
SAP HANA
IN-MEMORY DBIn-Memory Database & High Availability
SAP ASE
ENTERPRISE DBAdaptive Server Enterprise Engine
Oracle Database
RDBMS CLUSTEREnterprise RDBMS & RAC Clusters
SAP RISE
MANAGED CLOUDManaged Cloud & Subscription Framework
SAP Cloud
PRIVATE CLOUDPrivate & Public Infrastructure Solutions
AWS
HYPERSCALERAmazon Web Services SAP Certified Architecture
Azure
HYPERSCALERMicrosoft Azure for SAP Solutions
Google Cloud
HYPERSCALERGCP SAP Enterprise Infrastructure
SAP BTP
PLATFORMBusiness Technology Platform Services
SAP Fiori
UX GATEWAYFiori Launchpad & UX Infrastructure
SAP Gateway
ODATA SERVICESOData & SAP NetWeaver Gateway Services
SAP PI / PO
INTEGRATIONProcess Integration & Orchestration
SAP Integration Suite (CPI)
CLOUD CPICloud Process Integration Services
SAP Business One
SME ERPSME ERP Engine & HANA Version
High Availability
HA CLUSTERPacemaker, SUSE HAE & Active-Active
Disaster Recovery
DISASTER RECOVERYHANA System Replication & DR Drills
Artificial Intelligence
AI DIAGNOSTICSAI Automated Diagnostic Analysis
Automation
ANSIBLE OPSAnsible & Scripted Basis Operations
Performance Optimization
EWA & TUNINGEWA Analysis, SQL Tuning & Lock Cleanup
Critical Situations We Solve
Organized by severity level: P1 Critical outages, Urgent operational blocks, and High Degradation bottlenecks.
SAP System Down
Complete crash or unreachable instances across production Application Servers or Dispatcher.
HANA Out Of Memory
Global memory allocations exhausted, causing process dumps, transaction aborts and locks.
Database Recovery
Corrupted tablespaces, database crash recovery, point-in-time restores and emergency rollback.
Kernel Problems
Kernel dump crashes (SIGNAL 11), work process restarts and disp+work executable failures.
Security Incidents
SAP Security note vulnerabilities, unauthorized SAP* user unlock attempt, perimeter intrusion.
Disaster Recovery
Primary data center failure, manual DR failover execution and secondary node sync validation.
High Availability
Split-brain pacemaker scenarios, ERS failover mismatch and Virtual IP floating failure.
AWS Infrastructure Problems
EBS volume degradation, EC2 instance failure, VPC route table drops and Elastic IP issues.
Cloud Migration Issues
SUM / DMO migration failure, endian conversion errors, database export/import aborts.
Filesystem Full
/sapmnt, /usr/sap, or DB transaction log volume 100% full halting database commits.
SSL Certificate Problems
Expired STRUST PSE certificates blocking HTTPS, SAP Web Dispatcher and Fiori communication.
Fiori Errors
Blank Fiori Launchpad screen, OData 500 Internal Error, SAP Web Dispatcher routing failures.
PI/PO Communication Issues
Adapter engine queue backlog, IDoc stuck in status 51/03, EDI connection refused.
Business One Failures
B1 Client disconnection, SLD service down, DI API license server lockup, HANA B1 memory surge.
Backup Failures
Backint failure, HANA log backup hanging, savepoint block, snapshot corruption.
Performance Issues
Severe dialog queue bottlenecks, CPU spike 100%, sequential read locks and expensive queries.
Transport Failures
STMS buffer lockups, RC=12 transport errors, import phase deadlocks during emergency release.
Operating System Issues
Linux kernel panic, swap space overflow, systemd service failure, disk I/O bottlenecks.
Why BASIS911
We are not a traditional general consulting firm. We are a specialized SAP emergency response squad.
Battle-tested in high-stakes SAP environments worldwide.
Always-on dispatch center ready every second of the year.
Target initial SLA dispatch directly to senior engineers.
Exclusively focused on high-availability SAP infrastructure.
Instant remote emergency access to your system anywhere.
Certified across NetWeaver, S/4HANA, Suite on HANA.
AWS, Azure, GCP & SAP RISE architectural expertise.
Only Senior SAP BASIS Principal Specialists on call.
Need Immediate SAP Assistance?
Don't let downtime impact your business operations. Our senior SAP BASIS architects are ready to assist you right now.